Job Summary

The Account Manager is the primary liaison between clients and internal teams, ensuring
client needs are met with precision and efficiency. This role focuses on building long-term
client relationships, providing accurate quoting and estimating, and driving strategic
customer-focused initiatives that enhance operational efficiency and client satisfaction.
The Account Manager will oversee customer relationships, handle inquiries, manage
quoting processes, and supervise a Customer Service Representative responsible for order
processing. This position reports to the Sales Director and collaborates with other
department heads to align on strategic objectives.

Responsibilities:

Account Management:
• Build and maintain strong client relationships to understand and meet their needs
effectively.
• Develop accurate quotes and estimates using provided tools, ensuring alignment
with customer expectations.
• Evaluate margins and identify where pricing adjustments may be needed to meet
company objectives using pricing analysis tools.
• Communicate customer requirements to internal teams, coordinating with product
development when necessary.
Customer Support Activities:
• Proactively address customer inquiries related to product information, lead times,
and technical specifications to ensure satisfaction.
• Supervise and support the Customer Service Representative to ensure timely and
accurate order processing.
• Monitor order progress, proactively updating customers and resolving issues as
needed.
• Express gratitude to customers for their business and ensure a positive customer
experience.
Collaboration and Leadership:
• Work closely with sales, production, and operations teams to align customer needs
with company capabilities.
• Participate in client meetings and internal discussions to advocate for customer
needs and priorities.
• Proactively suggest innovative ideas and demonstrate curiosity to identify
opportunities for process improvement.
Administrative and Reporting Duties:
• Maintain accurate records of customer interactions and transactions in the CRM
system.
• Prepare reports on account status, customer feedback, and service levels to inform
strategic decisions.

Qualifications:

Education & Experience:
• Bachelor’s degree in Business, Marketing, or a related field preferred.
• 2-3 years of experience in account management, customer service, or sales
support.
• Background in manufacturing or technical products is a plus.
Skills & Attributes:
• Demonstrated expertise in account management, organization, and relationship
building.
• Exceptional verbal and written communication skills.
• Strong leadership and team management skills.
• Exceptional problem-solving abilities with a focus on detail, strategic thinking, and
driving results.
• Proficient in Microsoft Office Suite, particularly Excel. Experience with CRM and ERP
systems is a plus.
• Ability to build rapport and foster positive relationships with clients and internal
teams.
• Excellent organizational skills and ability to task switch in a fast-paced environment.
• Professional demeanor with a positive and energetic attitude.
• Empathetic and patient, capable of handling challenging situations gracefully.
• Self-motivated and proactive in identifying client needs and opportunities.
• Team-oriented with strong collaboration skills.
• Strong work ethic and commitment to delivering exceptional service